Centre d'aide Zenovay

Getting Started

20 articles

Get started with A/B Experimentation Using the Zenovay Browser Extension How long does it take for events to show up?How do I install the tracking script on my website?First-Party vs Third-Party Tracking Free Tier Limitations How do I install Zenovay on Webflow?Installing the Tracking Script Can I install Zenovay via Google Tag Manager?How do I install Zenovay on WordPress or Shopify?Inviting Team Members Mobile Dashboard Access Platform Requirements Quick Start Guide Setting Up Your First Website Zenovay Status Page Understanding Subscription Tiers Understanding Your Dashboard Upgrading Your Plan Verifying Your Installation

Account & Security

17 articles

Account & Security — All Articles →

Account Recovery Options Backup Codes for MFA How to Change Your Account Email Creating Your Account Deleting Your Account Device Trust & MFA on Every Login Email Verification Process Login Security & Failed Login Protection Managing Your Profile Password Requirements & Reset Security Best Practices Session Management Setting Up Multi-Factor Authentication SMS Verification TOTP Authenticator Setup Lost MFA Device: How to Recover Your Account WebAuthn Security Keys

Team & Organization

13 articles

Team & Organization — All Articles →

Admin vs Viewer (and Editor and Owner) Roles Team Activity & Audit Logs Team Collaboration Best Practices Creating a Team Inviting Team Members Managing Member Permissions Multiple Organizations Workspace Settings Removing Team Members Role-Based Access Control How to Transfer Team Ownership (Step by Step)Transferring Team Ownership How Many Websites Can I Have Under One Account?

Enterprise & SSO

9 articles

Enterprise & SSO — All Articles →

Agency Dashboard Setup Custom Branding & White-Label Password Requirements & Enterprise Password Policy MFA Across Your Team Enterprise Audit Logging Enterprise Features Overview OAuth/OIDC SSO Setup SAML 2.0 SSO Configuration Requiring SSO for Your Team

Analytics Dashboard

30 articles

Analytics Dashboard — All Articles →

AI Influence — which AI bots can crawl you and which AI products send you traffic Analytics Glossary What events does Zenovay track automatically (videos, forms, file uploads, clicks)?Bounce Rate & Session Duration Chart Annotations Cohort Bounce: which channel or device bounces hardest on which page Dashboard Overview Data Retention by Plan Comparing Date Periods Demographics — language, locale, timezone Device & Browser Analytics What's the difference between events, page views, and visitors?Exporting Analytics Data Filtering & Date Ranges Geographic Analytics Identifying logged-in users (Anonymous / Identified / Paying badges)Real-Time Live View Page Flows (Sankey)Page Performance Metrics Page flow analysis: how do I read the Sankey diagram?Retention analysis: what does the retention heatmap mean?Saved Segments Scroll Depth: Reading the Bar Chart, Heatmap, and Session Max How do I share a public dashboard?Traffic Sources Analysis The Trust view: how to read your tracking quality Understanding Analytics Metrics Understanding Unique Visitors Why does my visitor count differ from Google Analytics?Visitor Overview & Trends

3D Globe Visualization

8 articles

3D Globe Visualization — All Articles →

Geographic Exploration on the Globe Globe Customization Options Sharing the Globe & Embedding Widgets Introduction to the 3D Globe Globe Navigation & Controls Globe Performance Optimization Real-Time Globe Updates Visitor Markers & Avatars

Session Replay & Heatmaps

12 articles

Session Replay & Heatmaps — All Articles →

Click Heatmaps Finding Sessions Heatmap Best Practices Heatmaps: when does a heatmap have enough data to be meaningful?Movement Tracking Session replay: how do I redact PII in recordings?Scroll Depth Heatmaps Session Player Controls Session Replay Overview Session Storage & Privacy Troubleshooting Recordings Viewing Session Recordings

Goals & Conversion Funnels

12 articles

Goals & Conversion Funnels — All Articles →

Setting Up Conversion Funnels Funnels: how do I create a multi-step conversion funnel?Creating Your First Goal Custom Event Goals Element Click Goals Funnel Drop-Off Analysis Goal Attribution Goal Types Explained Goals: what's the difference between a goal and a funnel?Multi-Step Funnel Analysis Revenue Attribution to Goals URL Match Goals

AI & Insights

11 articles

AI & Insights — All Articles →

Acknowledging Insights AI Insights Overview AI Message Limits by Plan AI-Powered Recommendations Anomaly Detection Daily Movers (Change Correlation)AI insights: how often does AI generate new insights?Natural Language Queries Understanding Automated Insights Visitor Value Scoring Weekly Digest Setup

Revenue & B2B Intelligence

11 articles

Revenue & B2B Intelligence — All Articles →

Account-Based Marketing (ABM)B2B Company Identification Company Visit History E-commerce Revenue Tracking Revenue attribution: how does first-touch vs last-touch attribution differ?Identified Users & CRM Integration MRR Tracking for SaaS Setting Up Revenue Attribution Revenue by Traffic Source Revenue Report Export Revenue Tracking Overview

Exit-Intent Widgets

4 articles

Exit-Intent Widgets — All Articles →

Creating Your First Exit-Intent Widget Exit-Intent Widgets Overview Targeting Rules Understanding Widget Analytics

Error Tracking & Performance

11 articles

Error Tracking & Performance — All Articles →

Core Web Vitals Monitoring Error Groups & Aggregation Frustration Tracking Golden-Path Monitors JavaScript Error Tracking Page Load Performance Setting Performance Alerts Performance by Device Error tracking: how do source maps work for my JS errors?Stack Trace Analysis Uptime Monitoring

API & Integrations

42 articles

API & Integrations — All Articles →

API Error Handling API Overview Audit Log Export Authentication & API Keys Custom Framework Integration Data Import How does Zenovay track file downloads on my website?Fathom Importer — Import your Fathom Analytics history Framer Integration GA4 Importer — Import your Google Analytics history How does the API work, and how do I get an API key?Ghost Integration How do I integrate GitHub for deploy markers?How do I integrate Google Search Console?Matomo Importer — Import your Matomo history Next.js Integration How do I integrate Paddle for revenue tracking?How do I integrate PayPal for revenue tracking?Rate Limits & Best Practices React Integration REST API Reference Custom events: how do I send a custom event from JavaScript?Google Tag Manager: routing Zenovay through a first-party proxy Server-Side Tracking Shopify: tracking checkout completion in Shopify Shopify Integration Simple Analytics Importer — Import your Simple Analytics history How do I track internal site searches on my website?Slack: how do I get alerts in Slack?Squarespace Integration How do I query my analytics programmatically (Stats API)?How do I integrate Stripe for revenue tracking?Vue.js Integration Warehouse export to AWS S3 Webflow: setting up Zenovay on a Webflow form-submission goal Webflow Integration Webhooks Real-Time Data Access Wix Integration WordPress Integration WordPress: deeper FAQ on adding the tracker to WordPress Zapier: connecting Zenovay to Zapier

Billing & Subscriptions

19 articles

Billing & Subscriptions — All Articles →

Can I cancel my subscription anytime?Canceling Your Subscription Downgrading Your Plan Enterprise Plan Features What happens when I hit my plan's event limit?What does the Free plan include?Free Tier Features Invoice History Managing Payment Methods Pay-As-You-Go & Overage Pricing PAYG Pricing: Event Quotas & Overage Rates Subscription Plans Overview Pro Plan Features Scale Plan Features Upgrading Your Subscription How does usage-based pricing work for Pro and Scale?Usage limit warnings (80% / 95%)Usage Tracking & Alerts Yearly billing — Save 20%

Privacy & Compliance

19 articles

Privacy & Compliance — All Articles →

CCPA Compliance CCPA: how do I opt out under CCPA?Consent & privacy metrics: see how your cookie banner performs Cookie Consent Implementation Data Collection Practices Data Export for Users Where is my data stored? (Data residency)Data Retention Policies GDPR Article 17: how do I delete my account and all data?Do I need a cookie consent banner with Zenovay?Does Zenovay use cookies?GDPR Article 20: how do I download my personal data?Where can I find Zenovay's DPA?GDPR Compliance Overview Global Privacy Control (GPC)IP Address Handling Cookieless Tracking Mode Right to Erasure (RTBF)Third-Party Data Sharing

Troubleshooting

21 articles

Troubleshooting — All Articles →

Industry Guides

12 articles

Industry Guides — All Articles →

E-commerce Cart Abandonment E-commerce Conversion Optimization E-commerce Revenue Tracking E-commerce Analytics Setup Media & Publishing Analytics Media Audience Engagement Media Content Performance Media Subscription Conversion SaaS Churn Prevention SaaS Feature Adoption Metrics SaaS User Onboarding Tracking SaaS Trial Analytics

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Home

Getting Started

Account & Security

Team & Organization

Enterprise & SSO

Analytics Dashboard

3D Globe Visualization

Session Replay & Heatmaps

Goals & Conversion Funnels

AI & Insights

Revenue & B2B Intelligence

Exit-Intent Widgets

Error Tracking & Performance

API & Integrations

Billing & Subscriptions

Privacy & Compliance

Troubleshooting

Industry Guides