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Upgrading Your Subscription

Step-by-step guide to upgrading your Zenovay subscription with details on billing, prorating, and feature activation. Explore upgrade setup and best practices.

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Ready for more features? This guide walks you through upgrading your Zenovay subscription. Upgrades are instant - new features activate immediately.

Before You Upgrade

Review Available Plans

PlanPriceKey Features
ProFrom $20/moSession replay, heatmaps, goals & funnels, AI insights, REST API
ScaleFrom $90/moQuery Studio (SQL), B2B company identification, data export, agency dashboard, SSO
EnterpriseCustomUnlimited everything, white-label, custom retention, priority support

Pro and Scale pricing scales with your monthly event volume, starting at the prices shown. See Plans Overview for the full comparison.

Check Your Current Usage

  1. Go to Settings → Usage to see your current event volume
  2. Open Settings → Usage → Limits & Quotas for team member, website, and other resource meters
  3. Compare these against the limits of the plan you're considering

How to Upgrade

  1. Go to Plan Settings

    Open Settings → Billing → Plan.

  2. Click Upgrade Plan

    Click the "Upgrade Plan" button.

  3. Choose Your Plan

    Select Pro, Scale, or Enterprise.

  4. Select Billing Cycle

    Choose Monthly or Annual (save 20% with annual).

  5. Enter Payment

    Add or confirm your payment method on the secure checkout page.

  6. Confirm Upgrade

    Review the summary and complete checkout.

Your new features activate immediately after payment confirmation.

Billing When Upgrading

Mid-Cycle Upgrades

If you upgrade in the middle of a billing cycle:

  1. You're charged a prorated amount for remaining days
  2. New plan rate starts at next billing cycle
  3. Full features available immediately

Prorating Example

Scenario: Upgrading Free → Pro on day 15 of 30-day cycle

  • Pro monthly: $20
  • Days remaining: 15
  • Prorated charge: $20 × (15/30) = $10.00
  • Charged today: $10.00
  • Next month: $20

Annual Plans

Upgrading to annual:

  • Pay full annual amount today
  • Save 20% versus monthly
  • Renews in 1 year

Upgrade Path Examples

FromToCharge
FreeProFull Pro price
FreeScaleFull Scale price
ProScaleDifference (prorated)
AnyEnterpriseCustom

What Changes Immediately

New Features

These activate instantly:

  • All features of your new plan
  • Increased event limits
  • Additional website slots
  • More team member seats

Data & Settings

These are preserved:

  • All existing data
  • Website configurations
  • Team member access
  • Settings and preferences

Historical Data

Upgrading:

  • Keeps all existing data
  • Extended retention applies going forward
  • Past deleted data cannot be recovered

Payment Methods

Accepted Payment

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit cards

Adding Payment Method

  1. Go to Settings → Billing → Payment
  2. Add or update your card details
  3. Save

Enterprise Payment

Enterprise accounts can use:

  • Credit card
  • Invoice/wire transfer
  • Purchase orders

After Upgrading

  1. Explore New Features

    Visit new tabs and features unlocked by your plan.

  2. Set Up Session Replay

    Configure privacy settings for recordings.

  3. Create Goals

    Set up conversion tracking.

  4. Invite Team Members

    Add colleagues to your increased quota.

  5. Add Websites

    Track additional sites if needed.

Verify Upgrade

Check your upgrade was successful:

  1. View Settings → Billing → Plan
  2. Confirm new plan shows
  3. Check feature access
  4. Verify receipt email

Free Trial

If you joined through a referral link, your team may have received a 30-day Pro trial. While the trial is active you get full Pro features, and the team drops back to Free when the trial ends unless you upgrade. To keep Pro after the trial, follow the upgrade steps above before it expires.

For Enterprise, contact sales to discuss extended trials, custom feature access, and proof-of-concept arrangements.

Troubleshooting

Payment Failed

If payment doesn't go through:

  1. Verify card details
  2. Check sufficient funds
  3. Contact your bank
  4. Try different card
  5. Contact support

Features Not Available

If new features don't appear:

  1. Refresh your browser
  2. Log out and log back in
  3. Clear browser cache
  4. Check billing shows correct plan
  5. Contact support

Wrong Amount Charged

If charges seem incorrect:

  1. Check prorating calculation
  2. Review billing cycle dates
  3. Contact support with receipt

Upgrading to Enterprise

Enterprise upgrades require:

  1. Contact sales team
  2. Requirements discussion
  3. Custom quote
  4. Contract agreement
  5. Dedicated onboarding

Contact Enterprise Sales

FAQ

Will I lose any data?

No, all data is preserved when upgrading.

Is upgrading instant?

Yes, new features activate immediately.

Can I switch between monthly and annual?

You choose monthly or annual when you upgrade, using the Monthly / Yearly toggle on the plan comparison screen. To switch an existing monthly subscription to annual, email [email protected] and we'll prorate the remaining time and convert it for you.

What if I just upgraded but want a different plan?

Contact support for adjustment within 30 days.

Does upgrading extend my billing date?

No, your billing date stays the same. You're prorated for the difference.

Next Steps

Related articles

  1. Upgrading Your Plan

    Step-by-step guide to upgrading your Zenovay subscription, including how billing works and what to expect. Learn about upgrade in this getting started guide.

  2. Can I cancel my subscription anytime?

    Yes — Zenovay subscriptions are month-to-month with no contract. You keep paid features until the end of the cycle, then drop to Free automatically.

  3. Canceling Your Subscription

    How to cancel your Zenovay subscription, what happens to your data, and alternatives to consider. Learn about cancel in this billing and subscriptions guide.

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