Ready to unlock more features? Upgrading your Zenovay plan is quick and your new features are available immediately.
How to Upgrade
Open Billing Settings
Go to Settings → Billing. Billing is managed per workspace, so only a workspace owner or admin can change the plan.
Open the Plans Comparison
Click Upgrade Plan (or Change Plan if you're already on a paid tier) to open the plans comparison, where you can see all tiers side by side.
Choose Your Plan and Volume
Pick the plan that fits your needs and use the volume slider to set your monthly event allowance:
- Pro: Best for growing sites and small teams
- Scale: Best for high-traffic sites, B2B identification, and the SQL query studio
- Enterprise: Best for large organizations
Select Billing Cycle
Use the monthly/annual toggle:
- Monthly: Pay each month, cancel anytime
- Annual: Save 20% compared to monthly
Enter Payment Details
Add your payment method:
- Credit or debit card
- Payment is processed securely via Stripe
Confirm Upgrade
Review your order and confirm. Your new features are available immediately.
What Happens When You Upgrade
Immediate Changes
When your upgrade completes:
- Features unlock instantly: Session replay, heatmaps, etc. become available
- Limits increase: Higher event limits, more websites, more team members
- Data retention extends: Historical data preserved longer (going forward)
Billing Adjustments
- Pro-rated charge: You're charged for the remainder of your billing cycle
- New cycle starts: Future charges are at the new plan rate
- Credits applied: Any existing credit applies to your upgrade
If upgrading mid-cycle, you'll be charged a prorated amount for the remaining days.
Upgrade Scenarios
Free to Pro
| Change | From | To |
|---|---|---|
| Monthly Events | 10,000 | Volume-based (you pick) |
| Websites | 1 | 5 |
| Team Members | 2 | 5 |
| Retention | 1 year | 2 years |
Pro starts around $20/month, and the price scales with the monthly event volume you select on the slider.
New features unlocked:
- Session Replay
- Heatmaps
- Error Tracking
- Performance Monitoring
- Goals & Funnels
- A/B Experiments
- AI Insights (20 messages/day)
- Data Export
- Enhanced Uptime Monitoring
Pro to Scale
| Change | From | To |
|---|---|---|
| Monthly Events | Volume-based | Higher volume tiers |
| Websites | 5 | 10 |
| Team Members | 5 | 25 |
| Retention | 2 years | 4 years |
Scale starts around $90/month and also scales with selected event volume.
New features unlocked:
- B2B company identification
- Agency Dashboard and client portal
- SSO / SAML integration
- Query Studio (SQL queries)
- Stealth Mode
- Warehouse Export (S3 / BigQuery / Snowflake)
- Advanced Audit Logging
- Higher MCP query allowance (the MCP server is available on every plan; Scale raises the daily query limit)
- AI Insights upgraded to 75 messages/day (up from 20 on Pro)
To Enterprise
Contact our sales team for custom pricing and features:
- Unlimited everything
- Custom data retention
- Dedicated support
- Custom integrations
Annual vs Monthly Billing
Annual Billing Benefits
- Save 20%: Pay less compared to monthly billing
- Budget predictability: One annual payment
Monthly Billing Benefits
- Flexibility: Cancel anytime
- Lower upfront cost: Pay as you go
- Easy to adjust: Switch plans freely
Switching Billing Cycles
To switch from monthly to annual (or vice versa):
- Go to Settings → Billing
- Click Change Plan to open the plans comparison
- Use the monthly/annual toggle to select your preference
- Confirm the change
Annual Savings
Switching to annual billing saves 20% compared to paying monthly.
Payment Methods
Accepted Cards
- Visa
- Mastercard
- American Express
- Discover
Adding a Payment Method
- Go to Settings → Billing → Payment
- Add or update your card
- Enter your card details
- Save
Updating Your Card
If your card expires or you get a new one:
- Add the new card as a payment method
- Set it as default
- Remove the old card (optional)
Trials
Zenovay's free trials are tied to the referral program rather than a blanket signup trial. When you and a referred friend both qualify, your account can be credited with a trial of paid features for a limited time. After the trial period ends, your workspace returns to its current plan unless you upgrade. See your Profile → Referrals page for details and any active trial credit.
Enterprise Trials
For Enterprise evaluations with custom feature access and onboarding support, contact our sales team.
After Upgrading
Recommended First Steps
Explore New Features
Visit tabs like Sessions, Heatmaps, and Errors to see your new capabilities.
Set Up Goals
Create conversion goals to track important actions.
Enable Session Replay
Start recording sessions to understand user behavior.
Invite Team Members
Add colleagues now that you have more seats.
Configure Alerts
Set up uptime and performance alerts.
Feature Setup Guides
Troubleshooting
Payment Failed
If your payment doesn't go through:
- Verify card details are correct
- Check card hasn't expired
- Ensure sufficient funds/credit
- Contact your bank if declined
- Try a different payment method
Features Not Appearing
After upgrading, if features aren't visible:
- Refresh your browser (Ctrl/Cmd + R)
- Clear browser cache
- Log out and log back in
- Wait a few minutes for propagation
- Contact support if issues persist
Billing Questions
For billing inquiries:
- Check Settings → Billing → Invoices for your invoice history
- Review charges in your payment provider
- Contact [email protected]
Downgrading
If you need to downgrade later:
- Go to Settings → Billing
- Click Change Plan to open the plans comparison
- Select a lower tier
- Confirm the downgrade
Downgrading takes effect at the end of your current billing cycle. Some features and data may be affected.
See Downgrading Your Plan for details.
FAQ
Will I lose my data when upgrading?
No, upgrading preserves all your data. In fact, your data retention period extends.
Can I upgrade mid-month?
Yes, you're charged a prorated amount for the remainder of the month.
What if I need more than Scale offers?
Contact our Enterprise team for custom limits and pricing.
Can I switch plans anytime?
Yes, you can upgrade or downgrade at any time from your billing settings.