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Why am I being asked to verify my email again?

Email verification fires for security reasons. Here are the common triggers and how to clear the prompt.

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Zenovay asks you to verify your email when it can't yet confirm you control the address on your account. It's not a glitch, it's how we keep an unconfirmed inbox from being used to take over an account.

What triggers a verification prompt

There are two common reasons you'll see it:

  1. Your account email isn't verified yet. If you signed up with an email and password but never confirmed the address, Zenovay re-prompts at sign-in until you complete the original verification step.
  2. You're changing your account email. When you update the address on your account, the new address has to be verified before the change takes effect. See How to Change Your Account Email for that flow.

In both cases, Zenovay sends a 6-digit code (and a confirmation link) to the email address it's trying to confirm.

Signed in with Google or GitHub?

Social sign-in addresses are verified by your provider, so you won't see a Zenovay verification prompt for them.

How to clear the prompt

  1. Open the inbox for the email you signed in with

    Check the inbox for the exact address on your account.

  2. Find the Zenovay email

    Look for a message from [email protected] asking you to confirm your address (the exact subject may vary by locale).

  3. Enter the code or click the link

    Type the 6-digit code into the verification screen, or click the confirmation link in the email.

The signup verification link is valid for 24 hours. If it expires, click Resend email to get a fresh one.

Code or email didn't arrive

Standard email troubleshooting:

  • Check your spam/junk folder.
  • Double-check the address you're signing in with, typos in the domain are common.
  • If you're on a corporate inbox, the firewall may block outbound mail from [email protected]. Ask IT to allowlist that sender.
  • Wait about a minute, then click Resend email. There's a short cooldown, so repeated rapid clicks won't send another message.

If nothing arrives after a few minutes, email [email protected] from any other address you control with the subject "Verification email not arriving" and your account email in the body.

What if I no longer have access to that email?

If you can't access the inbox the code was sent to, you can't clear the prompt on your own. Recovery requires proving you own the account, see account recovery for the full path. There's no way to bypass email verification without proving identity, by design.

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