The email tied to your Zenovay account is the address you sign in with and where we send invoices, alerts, and password resets. You can see it under Settings → Account, in the Personal details section.
Where to find your account email
- Sign in to app.zenovay.com and go to Settings → Account.
- In the Personal details section you'll see your Email address.
This field is read-only. You can update your display name and avatar here yourself, but the account email is not editable in the dashboard today.
Info
The Billing details page (Settings → Billing) has its own, separate billing-contact email used for invoices and receipts. Changing that does not change the email you sign in with.
How to get your account email changed
Because the sign-in email controls account access, changing it is handled with a manual identity check rather than a self-serve field. Contact our team via the help center or [email protected] from the email currently on the account, and let us know the address you'd like to switch to.
We'll confirm the change with you before applying it, and you'll be asked to verify the new address before it becomes active. Your old email keeps working until the new one is confirmed.
If you sign in with Google, GitHub, or SSO
If you sign in with a linked provider (Google or GitHub) rather than a password, your email is managed by that provider. Change it in your Google or GitHub account, and the updated address flows back to Zenovay on your next sign-in.
If your workspace requires SSO-only sign-in, your email is controlled entirely by your identity provider. Reach out to your workspace owner or admin to have it updated there.
What stays the same
Your account is identified internally by a stable user ID, not by your email. So changing the address leaves everything else untouched:
- Team memberships and roles
- API keys and integrations
- Two-factor authentication setup
- Login history and audit-log entries
- Subscription and billing records
The only thing that changes is the address you use to sign in and where transactional emails (invoices, alerts, password resets) are delivered.
If you've lost access to your email inbox
If you can no longer receive mail at the address on your account, contact our support team via the help center or [email protected] with as much identifying information as you can provide (workspace name, last invoice date, approximate account creation date). We'll guide you through identity verification before making any change on your behalf.
If you ever receive a confirmation that your email was changed and it wasn't you, reset your password immediately and contact support so we can secure the account.