Email Verification Process

Email verification confirms you own the email address associated with your Zenovay account. This is essential for account security and password recovery.

Why Verify Your Email?

Verification enables:

• Password reset functionality
• Security notifications
• Team invitations
• Important account alerts
• Communication from Zenovay

Verification Process

1. 1

   Check Your Inbox

   After signing up, check the inbox for the email address you used.

2. 2

   Find the Verification Email

   Look for an email from [email protected] asking you to confirm your address (the exact subject may vary by locale).

3. 3

   Click the Verification Link

   Click the verification button or link in the email.

4. 4

   Confirmation

   You'll be redirected to Zenovay with a success message. Your email is now verified.

Resending Verification

If the verification email didn't arrive, you can request a fresh one:

1. 1

   Go to the Sign-In Page

   Open app.zenovay.com and start signing in with the email you used to register.

2. 2

   Request a New Link

   If your address isn't verified yet, you'll be prompted to confirm it. Use the resend option to send a fresh verification email.

3. 3

   Check Your Inbox

   A new verification email will be sent to your address.

If you still can't get a verification email through, contact [email protected] from any address you control and include your account email.

Troubleshooting

Email Not Arriving

1. Check spam/junk folder: Most common issue
2. Wait a few minutes: Emails can be delayed
3. Add to contacts: Add [email protected] to prevent filtering
4. Check email address: Ensure you used the correct address

Link Expired

Signup verification links expire after 24 hours. If yours expired:

1. Return to the sign-in page
2. Request a new verification email
3. Use the new link within 24 hours

Link Not Working

If the link doesn't work:

1. Copy and paste the full URL into your browser
2. Make sure the entire link is selected
3. Try a different browser
4. Clear browser cache and cookies

Wrong Email Address

If you signed up with the wrong email, you can change the address on your account. The exact flow (verification on the new address, what carries over, and recovery if you've lost the old inbox) is covered in How to Change Your Account Email.

Corporate Email Filters

If your company uses email filters:

1. Contact IT to whitelist zenovay.com
2. Check your quarantine folder
3. Try using a personal email temporarily
4. Use Gmail or other webmail for signup

Changing Your Email

The email tied to your account is shown under Settings → Account (the Profile section), where it's listed as a read-only field. To actually change it, follow the dedicated guide, which walks you through verifying the new address and what happens to your team memberships, API keys, and billing:

• How to Change Your Account Email

Multiple Email Addresses

Currently, accounts support one email address. For multiple contacts:

• Use a shared team inbox for team accounts
• Add team members with their own accounts
• Use email aliases if supported by your provider

Security Considerations

Protect Your Email

Your email is the gateway to your account:

• Use a strong email password
• Enable 2FA on your email provider
• Monitor for suspicious login attempts

Email-Based Recovery

A verified email enables:

• Password reset
• Account recovery
• Security alerts

Social Sign-In Email

If you signed up with Google or GitHub:

• Your email is automatically verified
• Email comes from your social provider
• Changing email requires unlinking the social account

Enterprise Email

Enterprise Plan

Enterprise accounts can use SSO for sign-in, in which case identity is handled by your organization's identity provider rather than a Zenovay verification email.

FAQ

Is verification required?

While you can use basic features without verification, some features require it. We recommend verifying immediately.

Can I use multiple accounts with one email?

No, each email can only be associated with one account.

How long does the link last?

Signup verification links expire after 24 hours for security.

Can I skip verification?

Some features work without verification, but we strongly recommend completing it for security and full functionality.

Next Steps

After verifying your email:

• Set up multi-factor authentication
• Review security settings
• Add your first website