Viewing Session Recordings

Pro Plan

Learn how to find and play back session recordings to understand how visitors interact with your website.

Accessing Sessions

Session replay lives on the per-website dashboard.

1. 1

   Open a website

   Go to Domains, then open the website you want to inspect.

2. 2

   Select the Sessions tab

   In the sidebar, under Audience, select Sessions.

3. 3

   Pick a recording

   Browse the list and click any session to open it in the player.

There's also a standalone Sessions page at https://app.zenovay.com/sessions that opens recordings for the first website in your workspace. To switch websites, use the per-website Sessions tab above.

The Session List

Each session in the list shows:

Field	Description
Visitor	Short visitor or session identifier
Started	When the session began
Duration	Total session length
Pages	Number of pages viewed
Events	Interactions captured during the session
Issues	Error and frustration indicators

View modes

A toggle at the top of the list switches between three layouts:

• Timeline (default) groups recordings by day.
• Cards shows a grid of session previews.
• Table is a compact, scrollable row view.

On phones the list defaults to the cards view.

Loading more

The list loads a page of recordings at a time. Use the Load more button at the bottom to append the next page. Changing the time range or website resets the list.

Filtering and Search

Time range

Use the period selector to narrow the recordings shown:

• Today
• Yesterday
• Last 7 days
• Last 14 days
• Last 30 days
• Last 90 days
• Last 6 months

The ranges available depend on your plan's replay retention window (see below). Ranges beyond your plan are locked and prompt an upgrade.

Search

The search box filters the loaded list by visitor identifier or page URL. Type part of a URL or a visitor ID to narrow down the recordings.

For richer, server-side filtering (by errors, frustration, device, and more), see filtering sessions.

Session Indicators

Recordings are flagged with at-a-glance badges so you can spot problem sessions quickly:

Indicator	Meaning
Error count	JavaScript errors occurred during the session
Frustration	Rage clicks or other frustration signals detected

Rage clicks

Rage clicks signal frustration: multiple rapid clicks, often on the same element. They frequently point to broken or unresponsive UI. Sessions with rage clicks are surfaced in the Issues column and counted in the stats summary at the top of the list.

Summary Stats

Above the list, a stats row summarizes the current time range:

• Total sessions
• Average duration
• Sessions with errors
• Sessions with rage clicks

These totals reflect all sessions in the selected range, not just the page currently loaded.

Playing a Session

Click any row (or the Play button) to open the recording in the player. The player shows:

• A full-screen replay of the recorded page
• Play / pause
• A timeline scrubber to jump to any point
• Playback speed (1x, 2x, 4x, 8x)

You can also deep-link to a specific moment by appending ?t= (milliseconds from the start) to the session URL. For the full player walkthrough, see the session player guide.

Retention

Recordings are kept for a limited window per plan. Sessions older than your plan's window are deleted and can no longer be played back.

Plan	Replay retention
Pro	60 days
Scale	120 days
Enterprise	180 days

Best Practices

Find the most useful sessions

Focus on:

• Sessions flagged with errors
• Sessions with rage clicks
• Long sessions (deep exploration)
• Very short sessions (possible dead ends)
• Specific page flows you're investigating

Review on a routine

• Quick daily scan for new error and frustration sessions
• Weekly deep dives into specific flows
• A pass before and after each release

Next Steps

• Master the session player
• Learn advanced filtering
• Explore heatmaps