Zenovay's public status page lives at status.zenovay.com. It shows the live health of every customer-facing service, lists current and recent incidents, and announces scheduled maintenance.
What the status page shows
Component statuses
Every customer-facing service has its own status indicator:
| Service | What it covers |
|---|---|
Dashboard (app.zenovay.com) | Logging in, viewing analytics, configuring websites |
Tracker ingestion (api.zenovay.com) | Events sent from your sites being recorded |
| API | Programmatic access via the External API and CLI |
Authentication (auth.zenovay.com) | Login, signup, MFA, password reset |
Documentation (docs.zenovay.com) | Public docs, API reference, changelog |
Help Center (help.zenovay.com) | This help center |
A component is operational when its automated health checks pass, degraded when latency or error rates exceed the alert thresholds, outage when the service is broadly unreachable, and maintenance while a planned maintenance window is in progress.
Incidents
When an incident is open, it appears at the top of the page with:
- A short title and impact summary
- The affected components
- A timeline of updates as the team investigates, identifies, and resolves the issue
- An auto-resolve note if Zenovay's monitors confirmed recovery
Zenovay detects incidents in three ways: automated probes that hit ~25 endpoints every five minutes (three or more consecutive failures open an incident), error-rate signals emitted by the services themselves, and manual incidents opened by the on-call engineer when something deserves a public note that a probe wouldn't catch.
Past incidents stay visible in the history view so you can verify whether a problem you saw was on our side.
Scheduled maintenance
Planned maintenance windows are scheduled in advance and shown on the status page while in progress, with the affected components and the expected impact (read-only mode, brief unavailability, etc.). Maintenance windows are excluded from the uptime calculation.
Subscribing to notifications
Click Subscribe at the top of status.zenovay.com to receive email notifications when incidents are opened or resolved. You can subscribe to all components or only the ones you depend on — for example, Tracker ingestion if you don't use the dashboard.
An RSS feed is also available at status.zenovay.com/rss for piping incidents into Slack, Microsoft Teams, a feed reader, or your own monitoring tools.
Maintenance banner inside the dashboard
When a maintenance window is scheduled soon or in progress, a banner appears at the top of app.zenovay.com with the affected components and a link to status.zenovay.com. You can dismiss it, and it goes away on its own once the window ends.
Reporting an issue
If you're seeing a problem that isn't reflected on the status page, contact Zenovay support — the status page reflects automated health checks plus signals raised by the team, so individual customer-specific issues (e.g. a single misconfigured website) won't always trigger a public incident.
- Email: [email protected]
- Help center: use the in-app support page or the chat widget in this help center
Include the time the issue started, the affected URL, and any x-request-id header values from failing API responses — those let us trace the request end-to-end.