Saved Segments let you build a named filter once and re-apply it across every chart and panel on your dashboard with one click. They're useful when you find yourself returning to the same audience over and over — paying users from a specific country, visitors who scroll deeply, customers with a particular trait you set via your tracking script.
When to use a segment vs. a regular filter
A regular Filter lives only in the URL and disappears when you close the tab. Use it for one-off questions: "what does today look like for visitors from Germany?"
A Saved Segment lives in your team's workspace and stays available across sessions. Use one when:
- You return to the same audience repeatedly (e.g. paying enterprise users).
- You want to combine conditions with OR logic (regular filters AND every condition together).
- You want to filter by something only segments support: user type (anonymous / identified / paying), scroll depth, sessions count, page count, conversion status, AI visitor score, or a custom trait you've sent via
zenovay.identify(...).
How to create one
- Open the Filter funnel icon at the top of any dashboard chart.
- Scroll the dropdown to the Saved Segments section at the bottom.
- Click + New segment. The builder opens.
- Give it a name (required) and an optional description.
- Pick a dimension, an operator, and a value. Add up to 4 more conditions (joined by AND inside the same group).
- To match alternatives, click + Add OR group below the first group. Up to 3 groups, each with up to 5 conditions.
- Click Create segment.
The segment auto-applies. A blue chip appears in the dashboard header showing its name. Click the (×) on the chip to clear it.
Loading, editing, and deleting
Open the Filter dropdown again. The Saved Segments section lists every segment for this website. Hover any row:
- Click the row → load it. Every chart on the dashboard re-renders for that audience.
- Pencil ✏️ → opens the segment in the builder pre-filled. Adjust conditions or rename.
- Trash 🗑 → deletes immediately. A green confirmation appears at the bottom of the screen.
Common pitfalls
"I added two countries but my chart shows zero data"
If you add country is Italy and country is Australia to the same group, you've asked for visitors from BOTH countries — which matches zero people. To match either, click + Add OR group and put each country in its own group. The builder shows an amber heads-up when it spots this pattern.
"The number next to a dropdown option doesn't match the chart"
The counts next to each option (e.g. United States · 230) reflect the dashboard's currently-selected period — Last 7 days, Last 30 days, etc. If you change the period after building a segment, the underlying counts shift but the segment definition (what you saved) doesn't.
"I can't see segments on my public dashboard share"
Segments are intentionally invisible on share-token URLs. They are private to your team's workspace. People you share a public dashboard with see only the metrics, not the segment definition or which segment is active. If you need to share a specific cohort externally, recreate the same conditions as regular filters in the URL — those do propagate through public shares.
Permissions
| Role | Can view segments? | Can create / edit / delete? |
|---|---|---|
| Owner | ✓ | ✓ |
| Admin | ✓ | ✓ |
| Editor | ✓ | ✓ |
| Viewer | ✓ | — |
Segments are scoped to a single website and visible to every active member of that website's team.
Limits
- Up to 50 segments per website.
- Up to 3 OR groups per segment.
- Up to 5 AND conditions per group.
- No nested grouping in V1.